Coastal Roots, America Proud

Refunds and Returns Policy

What’s your return policy?
We accept returns within 10 days of delivery. To be eligible for a return:

  • Items must be unused and in original condition.
  • You must contact us within the 10-day window to initiate the return process.
  • Please note: A 10% restocking fee will be deducted from your refund to help cover handling and processing.
  • Return shipping costs are the buyer’s responsibility unless the return is due to an error on our part.

How do I start a return?
Easy! Just contact us with your order number and the reason for your return. We’ll walk you through the next steps.

Can I exchange an item?
We don’t offer direct exchanges at this time. If you’d like a different item, we recommend initiating a return and placing a new order.

What if my item arrives damaged or incorrect?
We’re so sorry! Please reach out within 3 days of receiving your order and include photos if possible. We’ll make it right—promise.